ASI Managed Care

Nobody has time for computer problems. With that in mind here is a few tips to help limit the downtime.

1. Install system wide Anti-Virus Software. This should be a corporate type designed for networks such as CA e-Trust. Software designed for standalone PC's can cause havoc on a network.
2. Install system wide Anti-Spyware Software. Again this should be a corporate version. CA Pest Patrol Corporate Edition is a good choice.
3. MAKE SURE THEY GET UPDATED! Anti-Virus and Anti-Spyware Software doesn't do any good if the signatures are out of date.
4. Backup your system and MAKE SURE THE BACKUPS ARE GOOD! Take a look at this article.
5. Perform Maintenance. A word of caution here, sometimes patches/updates etc. break currently installed software. Always be sure you know what was installed during the patch/update so it can be undone in the event something doesn't work as expected.
6. If all this sounds daunting, consider a maintenance contract from you IT provider.

Managed Support Plans

Bronze Level
24x7 Remote Monitoring and Alerting via the Internet Contact us for more details
Priority Support
Reduced on-site support fees
Reduced support fees for devices not covered
Up to 40 hours telephone/remote help desk support per month for covered devices
Faster resolution of failed devices
Quarterly Performance Reporting

Gold Level (Available within 120 mile radius of ASI)
24x7 Remote Monitoring and Alerting via the Internet Contact us for more details
Priority Support
Reduced on-site support fees
Reduced support fees for devices not covered
Up to 40 hours telephone/remote help desk support per month for covered devices
Faster resolution of failed devices
Quarterly Performance Reporting
Quarterly on-site maintenance visits

Platinum Level (Available within 120 mile radius of ASI)
24x7 Remote Monitoring and Alerting via the Internet Contact us for more details
Priority Support
Reduced on-site support fees
Reduced support fees for devices not covered
Up to 40 hours telephone/remote help desk support per month for covered devices
Faster resolution of failed devices
Monthly Performance Reporting
Monthly on-site maintenance visits

Option services available with Platinum Level Plan
Software Assurance Service.
ASI tech will perform monthly updates for subscription software such as Mitchell Ultramate. We will also perform Anti-Virus signature updates, Anti-Virus and Spyware scans and removal as well as necessary security updates for Windows Etc.

Software Upgrade Service.
ASI tech will perform software upgrades such as upgrading from ABS 7.4.1 to ABS 8.0. These upgrades will be done as the upgraded versions become available.

For complete details and pricing please contact us.